FAQs

Frequently Asked Questions

At American Global, we collaborate with multiple trusted suppliers worldwide to bring you a variety of high-quality products. This FAQ section provides answers to the most commonly asked questions about our products, multi-vendor system, shipping, returns, and more. 1. How do I know if a product is available? Product availability depends on stock levels from the supplier. If an item is out of stock, you'll see a "Temporarily Out of Stock" message. You can opt to be notified when it becomes available again. 2. Are all products from multiple suppliers? Yes, American Global partners with multiple suppliers across the globe, meaning each product may be sourced from a different vendor. This can affect shipping times and processes. You will receive separate tracking for each shipment. 3. How can I check the vendor selling the product? Product pages on our website include details about the supplier. Look for the "Product Details" or "Vendor Information" section to learn more about the seller. 4. Can I order from multiple suppliers in one purchase? Yes, you can purchase items from different suppliers in one order. However, be aware that items may ship separately, and each will have a different tracking number. 5. Do I pay shipping for each product I buy? Shipping fees may vary based on the supplier and delivery location. You will see shipping costs at checkout. For multiple items from different suppliers, the shipping fee will be calculated separately for each vendor. 6. Can I change my order after it’s been placed? Once an order is placed, it is processed by the supplier and changes can be difficult to accommodate. Contact our support team at support@americanglobalo.com as soon as possible, and we will try to assist you. 7. Are the products on American Global authentic? Yes, all products listed on American Global are sourced directly from trusted suppliers. Each product page provides detailed information to help you make an informed purchase. 8. Are there warranties or guarantees on the products? Warranty terms vary by supplier and product. If a warranty is available, it will be mentioned on the product page. If you need assistance with a warranty, please contact our support team at support@americanglobalo.com. 9. What should I do if I receive a damaged or defective product? If your product arrives damaged or defective, contact us immediately at support@americanglobalo.com with photos of the issue. We will work with the supplier to arrange a refund, replacement, or store credit. 10. Do I need to return items directly to the supplier? Since we work with multiple vendors, you may need to return products directly to the supplier. We will provide return instructions and an address based on the supplier’s return policy. 11. How do I exchange a product? Exchanges are subject to each supplier’s policy. Contact our support team at support@americanglobalo.com, and we will guide you through the exchange process if the item qualifies. 12. How can I track my order? After your order is shipped, you will receive tracking details via email. If you purchased from multiple suppliers, you will receive separate tracking numbers for each item. 13. Do you ship internationally? Yes, we offer international shipping on most products. Shipping costs and delivery times vary based on your location and the supplier. You will be able to see the shipping fee at checkout. 14. How can I know if a product is eligible for a return or refund? Each product page includes details about return eligibility. If you’re unsure, reach out to us at support@americanglobalo.com. You can also review our Refund & Return Policy for more information. 15. How can I contact customer support? For assistance with any questions or issues, you can contact our customer support team at: - Email: support@americanglobalo.com - Contact Page: https://americanglobalo.com/contact-us/
At American Global, we are committed to providing a hassle-free shopping experience. Since we work with multiple suppliers around the world, we have designed a refund and return policy that aligns with each vendor’s process. Below, you'll find all the important details regarding our returns and refunds. 1. Return Eligibility You can return eligible items within 30 days from the date of delivery if the following conditions are met: - The item is unused and in its original condition. - The item is in its original packaging (if applicable). - Return requests are made within 30 days from the delivery date. Note: Certain products, such as perishable goods, customized items, or items marked as non-returnable, are not eligible for returns. Please refer to product-specific details for more information. 2. How to Initiate a Return To start a return, follow these easy steps: 1. Contact our customer support team at support@americanglobalo.com. Provide your order number and the reason for your return. 2. We will review your request and send you specific return instructions. 3. If your item qualifies for return, we will provide you with the return address, which may differ depending on the supplier. Note: Some returns may require shipping directly to the supplier’s location. 3. Multiple Vendors & Separate Returns As we collaborate with different suppliers, each item may need to be returned separately. The return process and the destination address may vary: - You will receive individual return instructions for each item from the supplier directly. - Please carefully follow these instructions to ensure the return is processed correctly. 4. Refund Process Once the returned item is received by the supplier and inspected: - Refunds will be issued to the original payment method. - Refund processing time: It typically takes 5–10 business days for refunds to reflect in your account. - Return shipping fees are generally the responsibility of the customer, unless the item is defective or incorrect. Note: Some suppliers may issue store credit instead of a direct refund, and this will be communicated to you during the return process. 5. Damaged or Defective Items If you receive a damaged or defective item: 1. Contact us immediately at support@americanglobalo.com. Include your order number and photos of the damaged item. 2. We will work with the supplier to resolve the issue, which may include a refund, replacement, or store credit. 6. Non-Returnable Items Some items are non-returnable due to their nature. These may include: - Customized or personalized products. - Perishable goods (food, plants, etc.). - Health and personal care products. Be sure to review product details carefully before placing your order. 7. Exchanges Exchanges are handled on a case-by-case basis. If you would like to exchange an item: - Contact us at support@americanglobalo.com for assistance. - We will assist you with the exchange process if eligible. FAQs About Returns & Refunds How long do I have to return an item? You have 30 days from the date of delivery to return an item. After 30 days, returns are no longer eligible. Do I have to pay for return shipping? Unless the item is damaged or incorrect, return shipping fees are typically the customer’s responsibility. We recommend using a trackable shipping service for returns. Can I return items from different suppliers in one package? Unfortunately, you will need to send returns to each supplier individually. You will receive specific return instructions for each item. Contact Us For any questions or concerns about your return or refund, our customer support team is here to help: - Email: support@americanglobalo.com - Contact Page: https://americanglobalo.com/contact-us/ Thank you for choosing American Global! We value your business and are committed to providing the best customer service.
Multi-Shipping Policy – American Global At American Global, we partner with trusted suppliers worldwide to offer a wide variety of high-quality products. Below is our multi-shipping policy to ensure transparency and provide you with a smooth shopping experience. 1. Delivery Times We aim to deliver your order as quickly as possible. However, delivery times may vary depending on the product’s origin and destination: - Domestic Shipping: Orders shipped within the United States typically arrive in 5–10 business days. - International Shipping: Orders shipped from overseas suppliers may take 10–20 business days to arrive. - Estimated delivery times will be displayed during checkout. Note: Factors like customs processing, holidays, or weather may occasionally affect delivery times. 2. Multiple Shipments To offer a wide selection of products, we work with multiple suppliers. This means: - Your order may arrive in separate packages: If you order multiple items, they may be shipped individually from different suppliers. - Tracking information will be provided for each shipment: You will receive a unique tracking number for each package to monitor its progress. 3. Shipping Costs Shipping costs are calculated based on the supplier, product weight, and destination. Here’s what you can expect: - Transparent pricing: Shipping fees are displayed at checkout for each item in your order. - No hidden fees: The amount shown at checkout is the total shipping cost. 4. Tracking Your Order Once your order is processed, you’ll receive an email with: - A tracking link for each shipment. - Instructions for monitoring your package in real time. You can also track your orders by visiting our Contact Us page and reaching out to our support team if needed. 5. Delays or Issues While we work hard to ensure timely delivery, delays may occasionally occur due to customs or other logistics issues. If your order is delayed: - Contact us at support@americanglobalo.com, and we’ll assist you promptly. 6. Returns and Refunds Since we work with multiple suppliers, return policies may vary. Here’s how we handle returns: - Return instructions: These will be provided with each product, including the return address. - Support: For any return-related questions, contact us at support@americanglobalo.com, and we’ll guide you through the process. FAQs About Multi-Shipping Why do some items ship separately? We collaborate with various suppliers to bring you a wide selection of products. Each supplier ships items directly for faster delivery. Will I pay extra for multiple shipments? No, shipping fees are calculated per item and displayed at checkout. Can I combine all items into one shipment? Unfortunately, combining shipments is not possible due to supplier logistics. Contact Us If you have questions or need help with your order, our support team is here to assist: - Email: support@americanglobalo.com - Contact Page: https://americanglobalo.com/contact-us/ Thank you for shopping with American Global!
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